Shipping policy

SHIPPING POLICY

ORDER PROCESSING TIME

Processing time is the time it takes us to prepare your order before it ships. Processing time is separate from shipping and transit time.

Orders process within 3 to 5 business days of payment confirmation, not counting weekends or federal holidays. Orders placed on weekends or holidays begin processing the next business day. You receive a shipping confirmation email with tracking once your order ships.

Custom and made to order items need 4 to 6 weeks for production before they ship, unless the product page states otherwise. We notify you of any unexpected delays.

Pre-order items may take 4 to 6 weeks to ship from purchase date. Timelines are estimates and may change. We charge pre-orders at time of purchase.

SHIPPING RATES AND DELIVERY

Domestic delivery: 5 to 7 business days standard, 2 to 3 business days expedited, after processing. Rates for orders under $150 calculate at checkout.

International delivery: 10 to 21 business days after processing, depending on destination and customs. You’re responsible for any customs fees, duties, or import taxes. We don’t cover or refund these charges.

TRACKING AND DELIVERY ISSUES

You get a tracking number by email once your order ships. Allow 24 to 48 hours for it to update.

We’re not responsible for packages lost or stolen after the carrier marks them delivered. Check with neighbors or your building office first, then contact your local carrier. If your order arrives damaged, contact us within 48 hours with photos so we can file a claim.

Check your shipping address carefully at checkout. We’re not responsible for orders shipped to an incorrect address entered by the customer. Contact us within 2 hours of placing your order if you catch an error, and we’ll try to correct it before it ships.

Weather, carrier issues, and high volume periods can cause delays outside our control. We’ll keep you updated if this affects your order.